Account help

The Free File Fillable Forms is not a mobile device friendly application.

Most account issues arise when the recommended operating systems and browsers are not used. Review the minimum computer requirements to help avoid the most common issues.

See the user's guide PDF on account creation.

You must create a new account each year

Once created, verify your email address before starting your return. Account access is available until the program closes, after October 20.

• October 15 is the last day to create an account and e-file a return
• You have until October 20 to retransmit a rejected return or print a return
• After October 20, the program closes for the year and
  • You cannot access the account you created
  • You cannot retrieve/view any information you entered
  • You cannot print your return

  After October 20, all accounts, and related tax information, are erased from the servers.

  • Once erased, prior year tax information is not retrievable.
  • If you need a copy of an IRS accepted return, use get transcript.

  User ID and password problems

  Select the "I forgot my user ID" or "I forgot my password" link and follow these steps:

  1. Enter the requested information then select "Continue"
  2. You should receive a screen to select your recovery method (text messages (SMS) or e-mail)
  3. Enter the verification code you received
  4. Follow the prompts to recover your account

  Email and phone verification

  If you are not receiving the verification codes, from both sources, you will not be able to create an account:

  • Make sure you are checking the email account and phone information entered in the account set-up process.
  • Many email servers may block or filter the email. Check junk/spam or other folders that may be used by your email service for organization/filtering.
  • If you are not receiving the email verification, you may update to a more mainstream email address (not an organization such as a company or school) to have the best chance of receiving it.

  "Forgot user ID/ password" did not work

  If you did not create a new account for the current tax year, "Forgot User ID / Password" will not work. You must create a new account for the current year. If you no longer have access to the phone number or email address used to create to your new account, you will not be able to recover the account and we will not be able to assist with recovery. If this is the case, you can create another account with your new information.

  Processing errors

  Sometimes logging out and then back in will solve the problem. If that does not work:

  1. Make sure you have the minimum computer requirements.
  2. Exit Free File Fillable Forms.
  3. Close all programs and browser sessions.
  4. Open one browser and delete your cache.
  5. Turn off any auto-fill features and pop-up blockers.

  See the user's guide PDF if you experience any of these issues:

  • Error 503 code
  • Error 500 code
  • Updating or deleting your account
  • Not receiving expected email from customer_service@freefilefillableforms.com

  If you continue to have problems, creating an account, contact us.